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Company Details

Asured is a trading style of Qrumble Risk Services Limited. An appointed representative of ES Risks Limited, authorised and regulated by the Financial Conduct Authority

Cancellations

Cancelling your insurance is always an option. If you have a day policy, you can cancel it without charge if it’s before the start date. We’ll refund the entire premium, but remember you won’t be insured. For annual policies, you have a cooling-off period of 14 days, where you can cancel free of charge. You’ll receive a full refund. Remember, you won’t be insured. After the cooling-off period has ended, you can no longer cancel your insurance. The policies will automatically expire at the end of the insured period.

Your satisfaction is our top priority, and we’re here to help. Please e-mail us your policy details to customerservice@asured.nl, and we’ll take care of the rest. You’ll receive confirmation of your cancellation and settlement details. Thank you for choosing Asured, and we look forward to assisting you again in the future!

Complaints

We value your feedback. If you have any concerns regarding our products or services, please do not hesitate to contact us. You can send your complaints to:

General Manager
Riverside Insurance Agency Malta Limited
Block C Apartment R
Dolphin Court
Embassy Way
Ta’ Xbiex XBX 1073
Malta

Opening Hours: Monday to Friday 9:00 a.m. to 5:00 p.m.
Phone: +35 627 78 29 89
E-mail: assistance@riversidemalta.com.mt

Your complaint will be confirmed immediately.

The administrator will aim to resolve your complaint within fourteen (14) calendar days from initial notification. If the administrator cannot resolve your complaint within this period, we will notify you in writing. We will then strive to settle your complaint within fourteen (14) calendar days from this time.

If you are unhappy with the response or the issue remains unresolved within the given time frame, the administrator will inform you of your right to submit your complaint to the Dutch Institute for Financial Disputes (Kifid) in the Netherlands.

Contact details

Dutch Institute for Financial Disputes (Kifid)
Postbus 93257
2509 AG Den Haag
The Netherlands

Phone: +31 703 33 89 99
E-mail: consumenten@kifid.nl
Website: www.kifid.nl

You can also submit a complaint through the EU Online Dispute Resolution platform (the ODR platform). The website of the ODR platform is www.ec.europa.eu/odr.